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Billing FAQ

When will I receive my electric bill?

MEC currently has four standard billing cycles. MEC’s service area is roughly divided into four areas. The customers in each of the areas are issued bills on one of the first four Tuesdays of each month. In other words, MEC issues billing statements on each of the first four Tuesdays. If you have a question on when your bill is issued, please contact our Customer Service Department at (541) 536-2126 or (800) 722-7219.

 

What types of payment options are available to me?

MEC offers a number of different payment options to its member/owners for their convenience:

Pay On-Line Using SmartHub with a credit or debit card. In addition to paying the bill online, members can view billing history, monitor energy usage, receive notifications via email or text message, report outages and track outage restoration progress and check MECs news feeds.

Automatic Credit Card Payment allows monthly electric bill payments to be automatically charged to a credit or debit card.

Electronic Funds Transfer allows electric bill payments to be automatically withdrawn from a checking or savings account.

In Person at the MEC headquarters facility located at 16755 Finley Butte Rd, La Pine, Oregon. A cashier is located inside during working hours, Monday – Thursday 7:00 am to 5:30 pm. MEC is closed Fridays, weekends and holidays.

Payment Kiosk installed at the entrance of the MEC headquarters facility, is available 24 hours a day, seven days a week. Members must have their account number to make payments or view bills and payment history. Payments can be made by cash, credit or debit card. The payment station does not have the ability to provide change. Payments made in excess of the bill will be credited to the account.

Drive-up Payment Depository located in the parking area at the MEC headquarters facility, is available 24 hours a day, seven days a week.

Drop Boxes are located inside Washington Federal Bank in Gilchrist, La Pine and Lakeview.  Payments can be made with cash, check or money order at these locations.

By Phone – Call 541-536-2126 or 800-722-7219, option 8. The system prompts for an account number and will provide account balance and instructions on how to pay with a credit card or debit card. The system is available 24 hours a day, seven days a week.

By Mail using the self-addressed envelope enclosed with the bill.

Budget Billing provides the option to have the annual electric bill averaged for a 12-month period so payments are the same each month.

VISA, MasterCard and Discover Card are accepted.

A Prompt Payment Discount is available to all members who pay their electric bill in full within 10 days of the billing date. By doing so, a 1.5% credit is applied on the next month's electric bill.

 

My bill seems high, what can you do to help me?

MEC has qualified people on staff to discuss the possible causes for increased usage patterns. We also have representatives available to visit your home to perform a free walk-through energy audit, which can provide additional insight to increased consumption patterns. For more information about a free energy audit, contact the Marketing Department at (541) 536-2126 option 5 or (800) 722-7219 option 5.

 

How much time do I have to pay my bill?

As energy is a commodity that is used prior to being billed, all billings are due upon receipt. Customers that pay their bill in full within 10 days of the billing date receive a 1.5% prompt payment discount, which is applied toward their next bill.

Payments are considered delinquent if they are not received by the time of your following month's billing. In the case of an account not being paid in full before the next billing statement is issued, a late payment charge of 1.5% or $5.00, whichever is greater, is assessed on the past due balance.

A late notice statement is printed on all delinquent bills and makes reference to the service being subject to disconnect if payment is not received. If the account remains unpaid, the co-op will send a “Notice of non-payment” to you in the mail, which references a specific day of disconnect.

If payment is still not received before the disconnect date, MEC will attempt to contact you via an automated phone call.

If payment is still not received, a service person will be dispatched to your service, and will attempt to collect the past due balance and a collection fee. If this is unsuccessful, the service person will disconnect the service and leave a “door knocker”. Members will need to contact the office at this point to determine the dollar amount needed to get the service reconnected.

MEC does offer members the option to make payment arrangements on accounts with past due balances, as long as the member has kept all previous payment arrangements for a period of twelve months, and the arrangements are made prior to the scheduled non-pay disconnect date.

If you are having trouble making your electric payment, please contact our Customer Service Department before the disconnect day. In most cases, something can be worked out. 

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