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6/4/2020 Update from the General Manager

Dear Member:

In accordance with recent steps taken by the State of Oregon, Midstate Electric Cooperative will begin a measured and gradual approach as we look to return to normal work and business practices. Our employees have been working throughout the COVID-19 pandemic in the field, office, and remotely to continue providing you with safe and reliable service.

We are planning to reopen our lobby to the public on Monday, June 15, 2020. We will resume our normal office hours of 7:00 am - 5:30 pm Monday - Thursday with special measures being taken to protect members and employees. There will be clear barriers installed at the counters, social distancing indicators will be posted in the lobby, and members will be encouraged to adhere to CDC Guidelines.

The health and safety of our members and employees remain MEC’s top priority. We will continue to closely monitor the latest developments regarding COVID-19 to ensure we are following the latest recommendations from local and state officials, and CDC.

Remember, most services can be handled remotely. We are asking you to continue using these services rather than visiting the MEC office at this time. Accounts can be managed on SmartHub (standard billing) and, MyUsage (prepaid billing) programs located on our website, www.mse.coop. Payments can be made at the payment drop box, payment kiosk or by phone at 541-536-2126 option 2. For questions or concerns about your service, call 541-536-2126.

To provide financial assistance to members negatively impacted by the COVID-19 pandemic, MEC temporarily suspended service disconnections. MEC will not be discounting, excusing, or in any other method relieving a member of their energy bill amounts owed before, during, and after the COVID-19 pandemic.

We urge all members to make every effort to keep their accounts current. If you anticipate problems paying your electric bill, please contact our member services representatives at 541-536-2126 option 3 as soon as possible. There are several energy-assistance programs available and they can work with you on a payment plan.

Thank you for your continued support and understanding.

 

Dave Schneider

General Manager

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